Factual corrections, privacy enquiries, partnership questions and general feedback. This page gives the right address and the expected response time for each topic.
To be clear, we are not Casiny Casino. We are an independent review site that covers Casiny and, for now, nothing else. We do not run the casino, we do not hold your account, and we cannot process deposits, cancel withdrawals or step into a KYC decision for you. If your question concerns an account at the casino, such as a stuck withdrawal, a closed account or a disputed bonus, start with the casino's own live chat, and if that does not resolve it, escalate to its licensing body, the Tobique Gaming Commission. There is more on this in the "Is It Legit" section of the main review.
For everything else, including the review, the site itself and how we work, you are in the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5–10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | When we can, usually within a week |
Every enquiry currently arrives in the same inbox, and we route it internally. Tagging the subject line helps us prioritise, since editorial corrections and payout-problem tip-offs are triaged first. For context, see about this site, the reviewer and how we rate casinos; our cookie policy and terms apply, and the sitemap indexes all pages.
If a number on the Casiny review looks wrong, is out of date, or does not match what you saw, let us know. Tell us the section, the specific claim, the correct information if you have it, and any evidence such as a screenshot, a cashier-page URL or a support-chat transcript. Confirmed corrections are usually handled in under 48 hours. Our full correction workflow is set out in the editorial policy.
We take reader tip-offs seriously. The most reliable way we catch operator changes between scheduled re-tests is a reader spotting something we haven't updated yet. There's no reward beyond a thank-you, but every verified tip-off spares another reader from stale information.
Under the Australian Privacy Act 1988 and, where it applies, the EU General Data Protection Regulation, you have the right to access, correct and delete personal data we hold about you. Requests go through info with "Privacy" in the subject line. The standard response window is up to 30 days, in line with the GDPR requirement. A full breakdown of what we collect, why and for how long is on the privacy policy page.
To make a privacy request easy to action, include the email address(es) you've used to contact us, roughly when you last got in touch, and exactly what you want (access / correction / deletion). We'll confirm the requester's identity before releasing any personal data.
We are happy to talk with operator affiliate teams and related businesses, including payment providers, game studios and compliance consultancies, about the practical side of coverage. We do not run paid placements dressed up as editorial, publish "review" copy written by operator marketing teams, or act on "lift the score" requests. The commercial model we work under is fully disclosed on the affiliate disclosure page.
If you run an affiliate program for an AU-facing online casino and want to pitch a future review, we are interested, but only once the two-week test cycle in how we test casinos has run its course. We do not publish coverage of operators we have not personally tested.
If you are getting in touch because gambling has stopped being fun, please do not wait on an email from us. Free, confidential support is available 24/7 from Gambling Help Online on 1800 858 858. For self-exclusion from AU-licensed operators, BetStop is the national register. More context, plus a full list of Australian support services, is on our responsible gambling page.
